Earth Class Mail Pricing Demystified

Vincent Christiansen Last updated August 20, 2020
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On June 8, 2020, Earth Class Mail introduced their new pricing plans. On first impression, the pricing is fairly simple and easy to understand. However, once you delve into their detailed pricing, you’ll need a PhD in marketing to figure it all out.

Fear not! I’m here to clear up the confusion and put some clarity into their pricing so you can better understand what you’re getting and what to look out for.

Due to the complexity of the pricing, the article will focus on the pricing plans, mail scanning, basic shipping, and check deposit services.

MailBox Plans

Pricing plans are divided into two categories. The MailBox plans are primarily marketed for individuals and small businesses.

All 3 MailBox Plans include the same pricing features for the following:

The primary differences between the plans are:

MailRoom plans are targeted for businesses with larger mail volume. The Startup and Business plans include the following features:

The Startup plan includes receiving and content scanning of 100 mail items while the Business plan includes 250 mail pieces. Additional mail received over the limit is billed at $1.75 / mail item for the Startup plan and $1.50 / mail item for the Business plan.

Check Deposit

Check deposit service is not included in their plans and is sold separately. This means that if you ever plan to deposit checks, you will need to add the service to your mailbox for an extra $39 / month. It includes 5 checks in the plan per month and additional deposits are $2 per check.

Shipping

If you wish to forward any physical letter or package to another destination, you will need to pay for shipping separately. Generally, shipping fees are calculated by adding a per package handling fee plus postage required to ship it.

Cancellation and Reactivation Fees

When you close your account with Earth Class Mail, you will need to pay a $50 cancellation fee to cover “the cost of handling your mail for an additional 6 months after closing an account.” You can decide to shred all incoming mail after your account is closed or pay per-item fees (in addition to the $50 cancellation fee) if you wish to have mail received and scanned within the 6 months after you close the account.

If your account is closed and you wish to reopen it within 90 days of closure, you will need to pay a $99 reactivation fee.

Things to Watch Out For With Earth Class Mail Pricing

After spending hours deeply reviewing their pricing page, I’ve came up with a list of some things that were either unclear or confusing.

Storage Fees

Perhaps the single most confusing aspect of their pricing is their storage fees.

What’s confusing is the Parcel Storage fee. I am not sure whether the storage fees for parcels begins 10 days after receiving the package or 10 days after the 30 days of physical mail storage.

I dug deeper into their support section to find an article that stated “mail items will be stored at no cost for 30 days and packages at no cost for 10 days.

If the above statement is still current, then what they advertised on their pricing page would as inaccurate as people trying to guess my age. Or perhaps “physical mail storage” here only applies to letters and not to packages, in which case, I’ll chuck it up to being a little too playful with words.

“Does it matter?” You ask. At $15 / pound / month for parcel storage, that would be an affirmative.

I advise contacting their sales to get more clarification. Receiving a surprise on your bill may not be pleasant and fun as you may hope.

TIP: Also make sure to read and understand how they bill storage fees.

Receiving Packages

If you receive packages that fall outside Earth Class Mail’s package limits, you will pay additional handling fees:

It’s not clear whether fees are charged for receiving oversized packages since the pricing table is listed under “Special Requests.”

Shipping

Note that the shipping price shown above only applies when the shipment weight is less than 150 pounds and your items fit into a box dimension of 24” x 15.5” x 18.5”.

It’s unclear what you will actually pay if your outgoing shipment is larger than the specified dimensions. I recommend asking them about this. My assumption is that you’d be paying $25 per item. If that were the case, does that mean you’re paying $25 for both receiving the package as well as shipping it out? Not sure. Best to ask them as well.

Picking a Plan

So which plan should you pick? Let’s start with the cheapest $19 plan and build it up based on your needs:

Conclusion

Despite Earth Class Mail’s new pricing being more simplified compared to the previous pricing, there are still many parts that require more clarity. I’ve used my MBA skills here to surface the most important parts of their pricing so you don’t need to spend $100K in tuition to do the same. Hopefully it’ll help you make a more informed decision on what’s the right fit for you.

If there are any corrections to be made, please send them our way.

Vincent Christiansen

https://www.virtualpostmail.com/

Social media specialist at VirtualPostMail. I'm on a mission to help remote businesses thrive in this world.

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